Frequently Asked Questions
Returns and Exchanges
How do I return an item:
AU Returns
Online returns
We have an easy-to-use online returns portal: access to this is available on our website
If you do have any questions, please contact: sororityclothing@outlookcom
We really hope you love every Sorority item you purchase, however, if you do need to make a return you’re welcome to do so within 14 days of receipt.
For all faulty items please contact our customer service team on sororityclothing@outlook.com for a faulty authorisation code before sending your return back to us. Any faulty returns that are returned without an authorisation code will NOT be refunded.
When returning items to us, please include a note inside your return with your order number and the name and address used when placing the order.
All returned items must be sent back to us unused and in their original condition. We reserve the right to refuse an exchange or refund if items are non-saleable. Gift Cards are also a non-returnable item.
Please allow up to 5 working days for the refund to appear in your bank account. Refunds are issued through Shopify so this will be the payment method you used to purchase
If you have requested an exchange, please allow 7-10 days for this to be processed and your exchanged item(s) to be sent out to you. Exchanges are subject to stock availability, if we are unable to exchange your item, you will be issued with a refund instead.
If you are returning item(s) to us from somewhere that isn’t in the Australia, please contact our customer service team at sorotityclothing@outlook.com before sending back your item(s). Parcels can take up to 21 working days to reach us and then the refund will land in your account within 5-10 working days once processed.
Can I exchange an item
Yes, you can. Simply include a note in your parcel and request which item(s) you would like to exchange for. If you’ve requested an exchange, this will be shipped out to you and will arrive within 3-5 working days.
In the event of your requested item(s) being out of stock, we will be unable to process an exchange and you will be notified and refunded.
Order and Delivery
Where is my order?
Please allow up to working days for the order to be sent. Sorority is a rural based business so some timeframes for postage may be longer than in a metro area
If the delivery time frame has passed and you’ve still not received your items, please get in touch with our Customer Service team with your order details. Please make sure to send us your order number so we can investigate your order status for you.
Can I amend my order once it has been placed?
Once you have placed an order with us our packing team team work hard to make sure we are promptly starting to pack and process your order, therefore once you are charged we are unable to interfere with this process and make any amendments.
If you are unhappy with your item(s) or no longer require them, you are welcome to send them back to us using our returns portal or please contact the customer service team: sororityclothing@outlook.com
What can I do if my order is going to the wrong address?
Please take extra care when entering your shipping instructions at checkout, once an order has been placed, we only have a short space of time in which to amend an address and sadly, if your parcel has already been dispatched, we are unable to change your shipping address for you.
If you find that you have entered the incorrect address, please contact our Customer Service team with your order details and your correct address information. We will try to help you as much as we can!
Where is my order confirmation?
Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please log into your account to check that your order was initially processed, and if you are still having problems please contact us!
What do I do if I've received the wrong item?
We try as hard as possible to ensure you won't receive an incorrect item, however very occasionally this may happen. If you're a Au or International customer, please contact our Customer Service team with images of the incorrect item, where a member of our customer service team will help you further.
There's an item missing from my order, what should I do?
If you receive your order and an item is missing, please check your emails or junk emails to see if you’ve received an out of stock notice from us.
If you haven’t received this, please contact our Customer Service team with your order details so we can resolve this for you.
Collaboration & Wholesale Requests
How do I get in touch about collabs & collaboration requests?
Thank you for your interest in working with us!
If you please email www.sororityclothing@outlook.com and we will be able to assist you further. Please note that due to the high level of contacts we receive, they will only be able to reply back to those they're interested in working with.
Wholesale enquiries?
For all enquiries lease email our Wholesale team at soroityclothing@outlook.com
Please note that due to the high level of contacts we receive, our Wholesale team will only be able to reply back to those they're interested in working with.